Customer Success Manager, Content Enablement Platforms

Role Overview

The Customer Success Manager is responsible for driving adoption, training, and change execution across Content Platforms within their region, ensuring that solutions are effectively used and deliver business value.

What You Will Do

The role involves driving adoption, training, and change execution in-region, owning one or multiple product areas, and acting as the primary interface between global teams and country users.

Why It Might Be a Fit

The ideal candidate will have 6+ years of experience as a change & training manager, preferably in a product-focused environment, and excellent written and verbal communication skills in English and a second language.

Requirements

• University degree with an advanced degree in business, technology or related field preferred
• 6+ years of proven experience as a change & training manager, preferably in a product-focused environment
• Languages: English: Excellent written and verbal communication. Second language is a must (Spanish, Portuguese, German, French, Japanese, Italian)

Benefits

• Dental insurance
• Vision insurance
• Retirement plans
• Wellbeing resources
• Global recognition programs
• Flexible and hybrid working options
• Minimum 14 weeks paid parental leave