Customer Success Manager

Role Overview

Partner with healthcare organizations to provide innovative solutions and develop relationships that promote portfolio development, expansion, retention, and loyalty.

What You Will Do

Develop relationships with customers, strategize with the Growth Team to devise and facilitate customer success plans, and participate in solution and industry training.

Why It Might Be a Fit

The ideal candidate has excellent verbal, written, and interpersonal communication skills, a demonstrated interest in and aptitude for customer service and sales, and the ability to travel up to 30%.

Requirements

• Bachelor’s Degree Required
• Healthcare experience a plus
• Ability to travel up to 30%
• Excellent verbal, written and interpersonal communication skills
• Demonstrated interest in and aptitude for customer service and sales
• Effective presentation and facilitation skills
• Microsoft Suite (including Word, Excel, and Outlook) required
• Experience with a CRM system preferred
• High learning agility and ability to think critically
• Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through
• A valid driver’s license is required

Benefits

• Paid volunteer time off
• My Time Off (unlimited vacation)
• Up to 12 weeks paid for parental and emergency leave
• Complimentary lifestyle and financial coaches
• Wellness program
• Comprehensive insurance plan