Salesforce Administrator

Role Overview

We’re looking for a Salesforce Administrator to help us improve and enhance our Salesforce platform. The role will include traditional Analyst functions like gathering requirements and interaction with stakeholders, and delivering enhancements with Salesforce configuration and administration.

What You Will Do

Support tactical day-to-day administration and operation of Salesforce related processes and workflows, provide reporting assistance and dashboards building, maintain data quality, and requirement gathering, configuration and documentation of new features.

Why It Might Be a Fit

The ideal candidate will have a firm grasp of CRM best practices, strong analytical, troubleshooting and problem-solving skills, and the ability to turn complex user requirements into Jira User Stories.

Requirements

• Bachelor’s degree or equivalent from an accredited institution
• One or more Salesforce certifications
• Ideally 2+ years’ experience supporting Salesforce SalesCloud and/or ServiceCloud in a lightning-enabled environment
• Previous experience in Sales or Customer Care
• Strong focus on teamwork and ability to work as part of different teams and cultures across all functions and levels
• Strong analytical, troubleshooting and problem-solving skills
• Ability to turn complex user requirements into Jira User Stories
• Good English oral and written communication and presentation skills
• Willingness and ability to continuously learn new skills and take on board added responsibilities

Benefits

• Medical, dental, and vision plans
• Flexible spending accounts
• Short-term and long-term disability benefits
• Critical illness insurance
• Accident insurance
• Life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Tuition reimbursement
• Caregiver leave
• Personal and parental leave
• Back-up care services
• Paid time off
• Well-being program
• Legal & identity theft protection

Tagged as: CRM Administration, Salesforce