Customer Success Manager

Role Overview

We are seeking a Customer Success Manager with strong project management skills to join our growing Customer Success team. You will own the onboarding, customer experience and ongoing success of a portfolio of managed cyber security customers.

What You Will Do

Lead customer onboarding projects, build and maintain project plans, act as the primary point of contact for assigned customers, and collaborate with internal teams to resolve issues.

Why It Might Be a Fit

This role suits a motivated professional with a cyber security background who is organized, delivery-focused and curious about cyber security.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business or a related field, or equivalent practical experience
• 2-4 years of professional experience in customer success, project management, service delivery, technical account management, IT or security operations
• Hands-on project management experience: planning, scheduling, stakeholder coordination, risk tracking and status reporting across multiple concurrent projects
• Minimum 2-3 years of experience in in cyber security roles, with solid knowledge of cyber security concepts, threats and trends
• Familiarity with IT environments such as networks, cloud, endpoints and identity, and a willingness to learn SIEM and MDR technologies
• Excellent written and spoken English, with strong presentation and customer communication skills
• Ability to build trusted relationships, manage expectations and handle difficult conversations calmly
• Strong organization and ownership: you follow through, prioritize well and work effectively with remote, cross-functional teams

Benefits

• Dynamic and respectful environment
• Continuous coaching
• Career development
• Competitive compensation package