Associate Customer Success Enablement Manager

Role Overview

Okta is looking for a self-motivated Associate Customer Success Enablement Manager to join their Customer First Enablement team. The role involves becoming the enablement advocate for the Scaled CS organization, interacting with cross-functional teams, and delivering enablement and training programs to equip customer success scale teams with necessary product knowledge and skills.

What You Will Do

The Associate Enablement Manager will identify and communicate scaled CS organizational perspective, understand the day-to-day of a scaled CS professional, and suggest new and innovative ideas/programs to leadership. They will also equip customer success scale teams with the necessary product knowledge, skills, and processes to effectively drive customer conversations and increase adoption within customer accounts.

Why It Might Be a Fit

The ideal candidate will have 5+ years of Customer Success experience, 5+ years of enablement experience in the software industry, and technical proficiency. They will also have strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills, as well as the ability to work independently and build positive relationships across multiple teams and time zones.

Requirements

• Showing initiative
• Charismatic, great presence, and ability to prioritize and manage multiple programs
• Ability to understand the needs of your unique audience and deliver engaging experiences
• Ability to deliver results in a fast-moving, highly matrixed environment
• Deep understanding of customer success and enablement strategies
• Demonstrable communication skills, specifically presentation skills and strong executive presence

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)
• Bonus
• Equity (where applicable)