Customer Success Enablement Manager – EMEA

Role Overview

The Customer Success Enablement Manager – EMEA will be responsible for designing and delivering enablement programs for the EMEA Customer Success Manager (CSM) organization. This role will involve collaborating with cross-functional teams, understanding the day-to-day of the CSM role, and communicating effectively with stakeholders to ensure alignment and view the enablement program as a force multiplier.

What You Will Do

The successful candidate will identify and communicate the EMEA CSM organization’s technical and role readiness needs, equip EMEA CSM teams with necessary product knowledge, skills, and processes, and take a data-driven approach to deciding on future initiatives.

Why It Might Be a Fit

The ideal candidate will have a proven track record of designing and delivering enablement programs, strong communication skills, and the ability to work independently in a fast-paced, dynamic, global environment.

Requirements

• initiative
• charismatic presence
• deep empathy
• ability to understand and present to a technical audience
• ability to deliver results in a fast-moving, highly matrixed environment
• deep understanding of customer success and enablement strategies
• strong presentation skills and executive presence
• understanding of cultural and business nuances across the EMEA region
• team player with ability to collaborate in an international, virtual team

Benefits

• equity
• bonus
• comprehensive healthcare coverage
• paid time off
• parental leave
• financial benefits