Customer Success Manager

Role Overview

The Customer Success Team is the link between SaaS companies and OMR Reviews. Our mission is to proactively address the needs of our customers and make them not only satisfied but also successful.

What You Will Do

You advise our B2B customers proactively and help them use our platform OMR Reviews and the associated services.

Why It Might Be a Fit

You have first-hand practical experience in a customer-facing environment like customer success, account management, or similar, and put the satisfaction of your customers at the center of your thinking and actions.

Requirements

• first-hand practical experience in a customer-facing environment like customer success, account management, or similar
• high level of service awareness and strong communication skills
• basic knowledge and understanding of SaaS software
• fluent German and English

Benefits

• feel-good office with adjustable tables, massage chairs, mini-gym, summer deck, etc.
• freshly prepared campus team food as well as a large muesli and beverage offer
• company fitness through EGYM Wellpass, mental health offers from nilo, and occupational pension provision
• flexible working hours and heycare for childcare, pet care, or care for relatives and more work-life balance
• bicycle leasing, subsidy for HVV Proficard, JobAuto, and employee discounts on partner products
• access to all OMR further education formats and a steep learning curve in digital fields
• the opportunity to network with the players of the digital scene over the OMR Kosmos