Customer Success Manager, Battle Road

Onebrief is a collaboration and AI-powered workflow software designed for military staffs. We’re seeking a Customer Success Manager to help replace legacy systems and work directly with customers in real-world environments.

Requirements

• 3+ years of professional experience in a customer-facing role in a technical setting
• Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environment
• Direct experience working with customers face-to-face in real-world environments, understanding their needs then providing feedback directly to product and engineering teams
• Ability to work in self-directed and effective in fast-moving, ambiguous environments
• Prior military experience
• Strong communication skills
• Current Active Secret or Top Secret security clearance
• Willingness and ability to travel up to 50% onsite to visit customers

Benefits

• Generous Paid Time Off
• 401k Matching
• Health Insurance