Data Analyst, User Operations

OpenAI is seeking a User Operations Data Analyst to investigate user support data, identify trends, and provide actionable insights. This role focuses on building self-service dashboards, establishing a metrics taxonomy, and leveraging LLMs to improve service health and self-serve capabilities. The company emphasizes a culture of innovation and a commitment to diverse perspectives.

Requirements

• 8+ years in analytics, business intelligence, or data science
• Expert‐level SQL skills and proficiency in Python or R
• Hands‐on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial)
• Hands‐on experience fine‐tuning or prompt‐engineering LLMs
• Demonstrated ability to translate complex datasets into clear business stories
• Strong cross‐functional communication skills

Benefits

• Hybrid work model