Role Overview
As part of the Customer Services team, your learning journey will have three fundamental pillars: Customer Success, Technical Solutions, and Customer Experience. You will accompany our clients to achieve their objectives through our platform, understanding their needs, identifying solutions, and responding quickly and efficiently.
What You Will Do
Build and maintain solid and active relationships with key clients and their teams. Provide solutions on the OPINATOR platform adapted to each client’s needs. Train clients in the use of the tool and help them get the most out of it. Continuously monitor once the client is using the tool. Manage the client’s strategy as a whole, including both internal and external communication.
Why It Might Be a Fit
We are Pioneers in Customer Experience Management and Voice of the Customer Solutions, helping companies to collect, analyze, and act on customer feedback in real-time. Our solutions go beyond traditional SaaS by combining innovative technology, predictive analytics, and attractive customer experiences to help companies transform the way they interact with their customers.
Requirements
- University degree or higher education
- Demonstrable experience in Customer Success or roles focused on improving customer satisfaction, adoption, and retention
- Sociable profile with solid analytical, interpersonal, and written communication skills
- Fluent Spanish and English
- Portuguese is a plus
- Experience working with software platforms and digital technology
Benefits
- Flexible working environment and possibility of remote work
- Competitive salary package, adapted to your profile
- A unique opportunity and a personalized development plan for each person
- A pleasant, dynamic, and motivating work environment where you can grow professionally
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