Associate Customer Success Manager

Role Overview

As an Associate Customer Success Manager, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success. You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities.

What You Will Do

Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships, manage contract renewals, and monitor customer progress and platform adoption.

Why It Might Be a Fit

The ideal candidate is a driven and talented individual with 1+ years of experience in customer success, account management, or engagement management, with a passion for creating and maintaining relationships, and a strong ability to communicate and problem-solve.

Requirements

• Bachelor’s degree or equivalent work experience
• 1+ years experience in customer success, account management, engagement management
• Experience working with Cloud Security, CyberSecurity, or SaaS products
• Ability to communicate, operate and communicate in various organizational levels both internally and externally
• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud
• Knowledge of and experience working in the Cloud Security industry
• Familiarity with cloud technology and environments, along with the benefits and security challenges of working in the cloud
• Thrive in a fast pace, dynamic environment
• Excellent written, verbal communication skills, & problem-solving skills
• A passion for creating and maintaining relationships, while working in a tight-knit community culture
• Ability to manage competing priorities
• Passion for driving customer success that results in renewals, upside, and retention
• Experience with tools like Salesforce, Clari, and Slack
• Experience with AI tools – ChatGPT, Claude, etc.

Benefits

• Competitive salary
• Commission
• Equity package
• Discounted medical, dental, and vision benefits
• Benefits coverage starting on your first day of employment
• Generous PTO with U.S. holidays observed
• Flexible hybrid & remote work environments
• Choice of Mac or Windows laptop
• Work-from-home stipend
• Monthly reimbursement for cell phone and for home internet

Tagged as: Clari, Salesforce