Customer Success Manager

Role Overview

The Customer Success Manager will own the post-sale & post-implementation experience for a growing portfolio of customers, ensuring customers realize ongoing value from the platform and view Order.co as a strategic partner in their purchasing and payments operations.

What You Will Do

Serve as the main point of contact for assigned accounts, retain and grow a rapidly expanding book of business, and proactively increase share of wallet with clients while mitigating churn and building brand champions.

Why It Might Be a Fit

The ideal candidate is highly consultative, commercially minded, and energized by helping customers achieve tangible business outcomes, with a strong emphasis on proactive engagement, churn mitigation, and net revenue retention.

Requirements

• 2+ years in an Account Management or Customer Success role, ideally in a B2B SaaS environment
• consistently met and/or exceeded revenue and/or retention targets
• experience managing client data within a CRM, and familiarity with highly consultative, short sales cycles
• exceptional skills at building strong business relationships, able to work equally well with end users and C-level decision-makers
• action-oriented, results driven, and able to work in a team environment
• excellent and collaborative communicator across both written and verbal mediums
• self-aware, team-focused asset who can provide insight into process optimization

Benefits

• Competitive compensation package including base and uncapped variable components
• Employer-sponsored 401(k)
• Flexible time off and remote work policies
• Robust medical, dental, vision, and wellness benefits
• Generous leave policies and support for new and current parents