Sales & Customer Experience Specialist for a U.S. Window Cleaning Co.

Sales & Customer Experience Specialist for a U.S. Window Cleaning Co. The role involves handling inbound leads, qualifying prospects, and guiding them toward the right service solution. Success in this role comes from strong communication, quick thinking, and the ability to build trust fast while confidently closing sales.

Requirements

• Answer and manage inbound leads from online forms via phone calls
• Qualify prospects and schedule service appointments
• Accurately input customer information and job details into Homebase 360 CRM
• Guide customers through service options and upsell recurring plans
• Follow up with existing customers when inbound volume is low
• Close sales and collect payment information
• Maintain a high level of responsiveness and professionalism across all interactions
• Fluent English with clear, confident verbal communication
• Proven experience in phone-based sales
• Comfortable using CRM systems and learning new tools quickly