Senior Customer Success Manager

As a Senior Customer Success Manager, you will own the end-to-end post-sales experience for a portfolio of enterprise clients, managing complex AI projects and relationships with executive stakeholders. This role requires leadership, initiative, and a bias for action, with a focus on customer success metrics and business objectives.

Requirements

• 2-3 years of experience as a Customer Success Manager in a B2B enterprise SaaS company
• Demonstrated ownership of renewal, retention, or expansion targets with a strong track record of results
• Background in business consultancy or client success is preferred; MBA from a top institute or equivalent startup leadership experience is a plus

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development