Customer Success Manager

Role Overview

As Customer Success Manager, you will be responsible for the relationship, retention, and growth of our most strategic financial institution customers. You will act as a trusted advisor, executive partner, and internal champion for a focused portfolio of high-value accounts.

What You Will Do

Your key responsibilities will include owning the relationship, retention strategy, and growth plan for a portfolio of strategic financial institution accounts, building strong relationships with senior and executive stakeholders, and acting as a strategic advisor on fraud prevention, product adoption, and business outcomes.

Why It Might Be a Fit

We are looking for a candidate with proven experience in Customer Success, Strategic Account Management, or a comparable customer-facing role, with experience managing high-value enterprise customers and complex customer relationships.

Requirements

• Proven experience in Customer Success, Strategic Account Management, Enterprise Account Management, or a comparable customer-facing role
• Experience managing high-value enterprise customers and complex customer relationships
• Demonstrated responsibility for customer retention, renewals, and account growth
• Experience working with enterprise software or SaaS solutions
• Ability to translate product capabilities and customer requirements into measurable business outcomes and return on investment
• Experience building relationships with senior decision-makers and executive stakeholders
• Strong commercial awareness and the ability to identify and develop expansion opportunities in collaboration with Sales
• Strong presentation, negotiation, and stakeholder management skills
• Fluency in English, both spoken and written
• Willingness to travel internationally to customers

Benefits

• A 12-month employment contract with the intention to extend
• A competitive salary between 75.000,- and 95.000,- annually
• Commission scheme
• 25 holidays per year
• 8% holiday allowance (included in annual salary)
• A Pension Scheme
• A stimulating and supportive work environment that encourages growth and development
• An annual personal Growth and Development budget
• Flexible Remote / Hybrid work-from-home options to promote work-life balance
• Flexible working hours
• Active ThreatFabric events and FitFabric bootcamps
• Active knowledge-sharing huddles