Customer Success Manager (Americas)

Role Overview

Partner with Account Executive and Solutions Engineering team to deliver value across the entire customer journey. Responsible for Technical Validation and POCs in the Sales Process while integrating the deals that you sell and supporting those customers throughout their entire customer journey.

What You Will Do

Gain a comprehensive understanding of the customer experience, build expertise in our technology, manage a portfolio of customers, cultivate connections at various organizational levels, plan quarterly business reviews, and collaborate with customers to create tailored Success Plans.

Why It Might Be a Fit

We are looking for someone who loves to get technical with customers and solve challenging requests while ensuring customers see value and successful implementation. Experience in customer success, account management, consulting, or software sales is required.

Requirements

• 5-7 years of customer success, account management, consulting, or software sales experience
• Self-Starter Mentality
• Hunter Mindset
• Team Player
• Data-Driven & Organized