Associate Revenue Operations Specialist

Role Overview

The Associate Revenue Operations Specialist is responsible for supporting the renewal process, license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. This role focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases.

What You Will Do

The successful candidate will utilize Salesforce, NetSuite, and internal applications to process orders, issue license keys, provide customer quotes, invoices, and other related information. They will also resolve customer issues, mitigate potential attrition, and provide personalized service to customers.

Why It Might Be a Fit

To be successful in this role, you will need excellent written and oral communication skills, attention to detail, and experience in analyzing business/operational data. You will also need to be able to manage a large case load, prioritize incoming activity, and have experience with Salesforce and MS Office applications.

Requirements

• Fluent in English Language
• Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience
• 2+ years in a customer service support role or order processing environment
• Experience in analyzing business/operational data
• Understanding of Revenue Operations and Customer Service Support
• Salesforce experience preferred
• Experience with MS Office applications (Excel, Word, Powerpoint)
• NetSuite experience a plus
• Exceptional customer service and diplomacy skills

Benefits

• Competitive salary
• Rewards for contributions and performance
• Privately held profitable company with security and benefits