Product Operations Associate

The Product Operations Associate provides essential operational and administrative support to the Product Development, Sales, and Sourcing teams. This role is responsible for managing product documentation, sample logistics, style setups, and packaging details to ensure consistent execution across all product categories.

Requirements

• Support the Design and Sourcing teams by coordinating operational tasks across the product lifecycle.
• Receive and distribute incoming sample shipments; organize and manage the sample closet for sourcing, sales, and design needs.
• Track and fulfill sample requests; manage shipments to customers, internal teams, and factories.
• Create, update and ensure accuracy of PLM tech packs, and check for consistency in product records.
• Create and maintain production tech packs (spec sheets) for all product categories, including detailed product info, photos, packaging, supplier data, labeling/stamping instructions, dimensions, and bilingual content (e.g., French for Canadian customers) as needed.
• Serve as the point of contact for factories, ensuring clarity and compliance.
• Approve pre-bulk SMS samples for materials and construction; oversee FIT to confirm accuracy in color, labeling, packaging, and overall execution.
• Maintain consistent communication with factories to share tech packs, manage development needs, clarify production requirements, and facilitate sample approvals.
• Keep accurate records of sample status, approvals, and all outgoing requests.
• Support organizational efficiency by maintaining well-structured digital and physical product records.
• Manage samples and line presentations.