Digital and Customer Experience Architect

PHINIA is seeking a Digital and Customer Experience Architect to shape and execute the digital experience strategy across customer portals, supplier/dealer platforms, and omnichannel engagement.

Requirements

• Bachelor’s or master’s degree in Computer Science, Information Systems, or equivalent work experience.
• 8+ years of experience in digital transformation, customer experience, UX, product ownership, or related roles.
• Strong understanding of digital platforms such as CRM, customer portals, self-service systems, mobile apps, and web ecosystems.
• Hands-on experience in journey mapping, UX design principles, service design frameworks, and customer-centric process improvement.

Benefits

• Compensation and benefits programs
• Formal development opportunities
• Health and well-being resources
• Family-centric policies
• Agile workplace program