Customer Experience Manager

Role Overview

We’re hiring a Customer Experience Manager to run a team of 4 people who handle customer interactions, quoting, and job management. The role requires leadership experience, organizational skills, and customer service skills. The team is responsible for supporting 5 outside sales reps and managing smaller accounts.

What You Will Do

Manage the customer experience team, set expectations, coach, and hold people accountable. Keep customers satisfied, back up sales reps, and fix processes to improve efficiency.

Why It Might Be a Fit

We’re looking for someone with leadership experience, organizational skills, and customer service skills. You should be able to look at processes and see where they break, and be comfortable with software. Print experience is a plus but not required.

Requirements

• Leadership experience
• Organizational skills
• Customer service skills
• Ability to look at processes and see where they break
• Comfort with software

Benefits

• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• 401(k) matching
• Competitive salary
• Dental insurance