Customer Experience Technician – Level 1

Role Overview

The Customer Experience Team is responsible for developing and maintaining ongoing customer relationships by delivering exceptional service and training in a timely fashion.

What You Will Do

Manage customer experience, establish new users and accounts, process equipment and sample inquiries, and troubleshoot technical problems.

Why It Might Be a Fit

This role requires strong interpersonal skills, professionalism, and a positive attitude, with a focus on delivering exceptional customer service and experience.

Requirements

• High School Diploma or equivalent
• Minimum 2 years technical customer support experience
• Interpersonal skills
• High level of professionalism
• Positive attitude
• Friendliness
• Calm under pressure
• Ability to handle stress
• Excellent verbal and communication skills
• Organized
• Efficient
• Good problem-solving skills
• Data entry proficiency
• Good computer skills (Microsoft Office Suite, specifically Outlook, Excel, and Word, as well as internet platform familiarity)
• Multi-tasking
• Ability to learn other software systems relatively easily
• Analytical skills
• Good writing skills (email etiquette)
• Team player
• Empathy
• Confidentiality