Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager is responsible for ensuring customers realize and sustain measurable value from their PowerSchool investment. This role goes beyond relationship management and adoption support to focus on outcome alignment, value realization, renewal readiness, and long-term partnership growth.

What You Will Do

The Senior Customer Success Manager will partner with customers and the Account Team to clearly define desired outcomes, success criteria, and value metrics aligned to district goals. They will also orchestrate cross-functional teams to ensure timely issue resolution, adoption progress, and value delivery.

Why It Might Be a Fit

To be successful in this role, you will need to have a strong understanding of Customer Success principles, including value realization, adoption management, customer health, and lifecycle management in a SaaS environment. You will also need to have experience working within complex, multi-stakeholder customer organizations, preferably in K–12, public sector, or enterprise environments.

Requirements

• Strong understanding of Customer Success principles
• Experience working within complex, multi-stakeholder customer organizations
• Familiarity with renewal motions, value-based selling concepts, and expansion enablement in partnership with Sales
• Working knowledge of CRM platforms (e.g., Salesforce) and customer success tools for health scoring, usage analysis, and risk management

Benefits

• Comprehensive Benefits Plan (including Health, Dental, Vision, EAP, Life Insurance, AD&D, STD and LTD)
• Pension plan (with employer matching options) + additional RRSP plan
• Generous Paid Time Off (PTO)
• Paid Community and Volunteer Time Off
• Health & Wellness Programs
• Tuition and Professional Development reimbursement