Sales Operations Specialist – Eastern U.S.

Role Overview

The Sales Operations Specialist will help improve the operations behind a global equipment technology business, supporting the effectiveness of North American sales operations and dealer-related processes.

What You Will Do

The role involves coordinating operational issues, investigating order exceptions, and maintaining accurate business-system information, as well as preparing weekly sales updates and operational reports.

Why It Might Be a Fit

The role offers the opportunity to work across commercial, technical, and operations teams, solve varied business problems, and help improve the processes that support customers and dealers.

Requirements

• Experience in sales operations, dealer operations, commercial support, business operations, or a related field.
• Practical understanding of indirect sales channels, distributor or dealer networks, and customer support processes.
• Experience supporting machinery, equipment, industrial technology, or other technical products is beneficial.
• Strong analytical and problem-solving skills, including the ability to investigate non-routine issues, assess alternatives, and recommend practical solutions.
• Ability to exercise sound judgment, prioritize competing requirements, and determine when issues should be resolved independently or escalated.
• Experience evaluating and improving business processes, workflows, or operational procedures.
• Working knowledge of Salesforce or a comparable customer relationship management system.
• Proficiency with Microsoft Office applications, particularly Excel, and virtual collaboration tools.
• Strong written and verbal communication skills, including the ability to coordinate effectively with internal teams, dealers, and customers.
• Effective organizational skills, attention to detail, and the ability to maintain accurate records and follow issues through to resolution.
• Ability to build relationships and influence outcomes across teams without relying on formal reporting authority.

Benefits

• 5% Bonus
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) or retirement plan
• Paid time off (vacation, sick leave)
• Paid holidays