Sales Operations Specialist – Western U.S.

Role Overview

The Sales Operations Specialist will support the effectiveness of North American sales operations and dealer-related processes, coordinate operational issues, and maintain accurate business information.

What You Will Do

The role involves investigating order exceptions, evaluating existing workflows, and recommending improvements to efficiency, accuracy, and service.

Why It Might Be a Fit

The ideal candidate will have experience in sales operations, dealer operations, or a related field, strong problem-solving skills, and the ability to communicate effectively with internal teams and customers.

Requirements

• Experience in sales operations, dealer operations, commercial support, business operations, or a related field.
• Practical understanding of indirect sales channels, distributor or dealer networks, and customer support processes.
• Strong analytical and problem-solving skills, including the ability to investigate non-routine issues, assess alternatives, and recommend practical solutions.
• Ability to exercise sound judgment, prioritize competing requirements, and determine when issues should be resolved independently or escalated.
• Experience evaluating and improving business processes, workflows, or operational procedures.
• Working knowledge of Salesforce or a comparable customer relationship management system.
• Proficiency with Microsoft Office applications, particularly Excel, and virtual collaboration tools.
• Strong written and verbal communication skills, including the ability to coordinate effectively with internal teams, dealers, and customers.
• Effective organizational skills, attention to detail, and the ability to maintain accurate records and follow issues through to resolution.
• Ability to build relationships and influence outcomes across teams without relying on formal reporting authority.

Benefits

• Dental insurance
• Vision insurance
• 5% Bonus