Customer Experience Specialist

Role Overview

The Customer Experience Specialist will play a pivotal role in ensuring that our technology platform meets the needs of a growing number of districts, providers, and teachers. This role is designed for an experienced Customer Experience professional who can independently manage a portfolio of school and district partners, lead complex implementations and customer initiatives, and serve as a strategic advisor throughout the entirety of the customer lifecycle.

What You Will Do

The CX Specialist will drive onboarding, adoption, engagement, value realization, satisfaction, and retention while proactively identifying risk and helping customers achieve measurable outcomes.

Why It Might Be a Fit

This role demands exceptional customer engagement, driving adoption for superior outcomes for students and schools. You will partner closely with Implementation, Sales, and Analytics.

Requirements

• 3+ years of experience in Customer Success, account management, implementation, or a consultative customer-facing role, preferably in SaaS or education technology
• Has the ability to self-start and work independently, while being part of a fast-paced, collaborative team
• Passion for mission-driven impact in education and innovation
• Proven track record of leading systems initiatives from planning to execution
• Strong analytical skills to maintain overview of customer experience to address customer pain points
• Exceptional communication and collaboration skills, with the ability to win over key constituents
• Strong leadership qualities and the ability to influence and motivate others

Benefits

• Comprehensive benefit plans, including medical with a High Deductible Plan and generous HSA contribution, plus dental and vision coverage
• 11 observed holidays, salaried team members have flexible paid time off and hourly team members accrue 15 days paid time off starting
• 401K savings plan with a discretionary company match
• $500 home office stipend
• Benefits package including company-paid life insurance, AD&D, Employee Assistance Program, and disability benefits
• Wellness programs with Headspace, Peloton and One Medical
• Paid parental and caregiving leave
• Professional Development opportunities – eligibility to apply for our scholarship program
• Collaborative, inclusive, and fun culture that is recognized as Great Place to Work certified
• Employee Resource Groups to promote shared community and belonging
• A meaningful and fulfilling opportunity to join a mission-driven team and help thousands of students unlock their full potential through access to high-quality special education services
• Opportunities to give back to your community, including volunteer time off and donation matching