Head of Customer Success

Pro Coffee Gear is a rapidly growing e-commerce company seeking an experienced Head of Customer Success to lead the global customer experience function.

Requirements

• 5+ years of experience in a client-facing operations or customer success role
• At least 2 years in a leadership capacity
• Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred
• Strong analytical and problem-solving skills with attention to detail

Benefits

• A remote-first, globally distributed team and flexible work environment
• The opportunity to lead a high-impact function within a fast-growing brand
• A collaborative, passionate culture driven by innovation and a love for coffee