Customer Success Manager

Role Overview

The Customer Success Manager has primary responsibility for long-term success and retention of current partnerships by providing “white glove” customer service to Meazure Learning’s clients.

What You Will Do

Drive customer success, manage accounts, partner with Product, represent Meazure Learning at conferences, build relationships with key influencers, and provide ongoing education and training.

Why It Might Be a Fit

The ideal candidate will have strong written and verbal communication skills, technical aptitude, and the ability to multi-task, prioritize, and balance time across clients and internal initiatives.

Requirements

• Approximately 3-5 years’ experience in a customer service role.
• Strong written and verbal communication skills required.
• Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite.
• Outstanding relationship and rapport building abilities.
• Ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail.
• Strong execution focus and ability to develop solutions and strategies to further accelerate growth.
• Executive level interpersonal and problem-solving skills with the ability to successfully influence and quickly build credibility to maximize organizational growth and profitability.
• Ability to foresee, interpret and rapidly respond to market changes by adjusting strategies and realigning priorities accordingly.
• Ability to oversee multiple accounts at a time.
• Professional character that represents Meazure Learning’s brand and service standards well.
• Patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate.
• Skilled at troubleshooting with a logical, systematic approach.
• Willing to travel at least 20% to visit accounts.

Benefits

• Competitive Salary
• 401(k) plan with company matching & immediate vesting schedule
• BCBS Health, Dental, & Vision Insurance with generous employer funding for employees and dependents
• Generous flexible time off approach
• Professional development
• Remote and hybrid first organization
• Great working environment with a team of exceptional people