Customer Success Manager

Role Overview

The Customer Success Manager will be the primary driver of customer success, directly impacting revenue retention by proactively ensuring customer health and satisfaction, and fostering account growth through identifying and realizing upsell and expansion opportunities.

What You Will Do

Serve as the primary relationship owner, guiding customers through adoption, expansion, and renewal. Drive engagement by ensuring customers effectively leverage Propeller’s platform and tools. Proactively educate customers on new features, under-utilized tools, and product updates to increase adoption and impact.

Why It Might Be a Fit

The ideal candidate will have commercial acumen, strategic account growth skills, customer relationship management experience, and excellent communication skills. Experience in GIS, mapping, or data technology is a plus.

Requirements

• Commercial Acumen
• Strategic Account Growth
• Customer Relationship Management
• Technologically Adept
• Excellent Communication Skills
• Data-driven

Benefits

• Employee share options
• Professional development budget and leave
• The opportunity to take part in our mentorship program
• Mental health resources
• Monthly telephone and/or internet allowance
• Paid primary & secondary parental leave policies
• Hybrid work arrangements and WFH equipment provided

Tagged as: Data Analysis