Customer Success Manager (EMEA Lead)

Customer Success Manager (EMEA Lead) role at Pylon, a high-growth startup building an all-in-one B2B post-sales platform. The successful candidate will own accounts end-to-end, become a product expert, and set the standard for customer success in the EMEA region.

Requirements

• Located in (or will relocate to) London and excited about working in-person in East London once our office opens
• 1 month on-site ramp in our San Francisco office
• Comfortable regularly interacting with customers over chat and video
• Able to dive deep into a customer’s use case and business and recommend solutions to them
• Organized and hard working
• An interest in tinkering with the product and imagining new workflows

Benefits

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• Unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend