Sales Operations Manager

Sales Operations Manager

Location: Collingwood, Melbourne | Type: Full-Time | Schedule: Monday to Friday | Format: Office Based

Salary: $100,000 – $140,000 + Superannuation

Lead a High-Performing Outbound Sales Team

At Qiki, we’re helping Australian businesses simplify the way they get paid through market-leading payment and point-of-sale solutions.

As we continue to grow, we’re looking for an experienced Sales Operations Manager to lead our outbound Business Development team and build a high-performance sales culture that delivers consistent results.

This isn’t a back-office operations role. You’ll be on the sales floor, coaching the team and driving performance every day. You’ll own the team’s rhythm, pipeline health, CRM discipline, reporting and operational excellence, ensuring every Business Development Manager has the support, structure and accountability required to succeed.

You’ll work alongside our Sales Director, who leads sales training.

This is not a hybrid or remote position. This role is office-based, Monday to Friday, in our Collingwood office.

If you’re passionate about driving sales performance, improving results through coaching and using data to drive better outcomes, we’d love to hear from you.

What You’ll Be Doing

You’ll take ownership of the day-to-day performance of our outbound sales function by:

• Leading and managing a team of Business Development Managers
• Creating a high-energy culture built around accountability, performance and results
• Running daily sales cadence, prospecting rhythm and pipeline reviews
• Conducting structured one-on-one coaching sessions using activity, conversion and performance data
• Ensuring sales activity and customer interactions meet our quality and compliance standards
• Ensuring CRM data is accurate, current and trusted across the business
• Monitoring pipeline health and helping the team focus on opportunities most likely to convert
• Building and maintaining sales dashboards and reporting for senior leadership
• Identifying trends, coaching opportunities and process improvements through data analysis
• Driving continuous improvement across sales processes, systems and workflows
• Partnering with leadership to achieve ambitious growth targets

What Success Looks Like

You’ll know you’re succeeding when:

• Every salesperson understands exactly what success looks like
• The team consistently exceeds prospecting and activity expectations
• Pipelines are healthy, accurate and progressing efficiently
• CRM reporting provides reliable, real-time business insights
• Salespeople are improving through coaching and earning strong commissions
• The team develops a reputation for high performance, accountability and continuous improvement

About You

You’ll bring:

• Proven experience managing an outbound B2B sales team in a Sales Operations, Sales Manager or Sales Leadership role
• A track record of improving team performance through coaching, accountability and structured sales management
• Strong CRM reporting, pipeline management and dashboard experience
• The ability to analyse sales data and turn insights into action
• Excellent leadership, communication and performance management skills
• A process-driven mindset with exceptional organisational skills
• Experience within payments, fintech, SaaS or professional services is highly regarded but not essential

Most importantly, you’re a leader who enjoys driving performance, creating accountability and building a culture where success is recognised and rewarded.

Why Join Qiki?

At Qiki, you’ll have the opportunity to genuinely shape the future of our sales organisation. You’ll work alongside experienced leadership, lead a growing outbound team and have the autonomy to improve systems, processes and performance while making a real impact on the business.

We Offer

• Competitive salary of $100,000 – $140,000 + Super, based on experience
• The opportunity to lead and influence a growing sales function
• Direct exposure to senior leadership and business strategy
• A growing Australian-owned fintech business with ambitious expansion plans
• A collaborative, high-performance culture that rewards results
• Modern office in Collingwood
• Monday to Friday working hours (9:00am – 5:00pm)

Successful applicants will be required to complete a National Police Check and work rights verification.

If you’re an experienced sales leader who thrives on managing performance and building high-performing outbound sales teams, apply now with your resume and a short cover letter outlining the best sales team you’ve led and the results you achieved.