Sales Operations Specialist (RS Japan Sales Div)

Role Overview

The Sales Operations Specialist plays a critical role in supporting Rakuten Symphony’s sales organization by ensuring smooth coordination across multiple internal stakeholders, including regional and global teams. This role focuses on operational execution, sales process management, and cross-functional collaboration, enabling the sales team to focus on customer engagement and business growth.

What You Will Do

Provide operational support to the sales organization throughout the sales lifecycle, track and follow up on purchase orders, contracts, invoices, and related documentation, maintain accurate and up-to-date records in Salesforce, and monitor sales pipeline activities.

Why It Might Be a Fit

The successful candidate will serve as a key liaison between sales, finance, legal, business operations, and other internal teams to facilitate efficient business operations and maintain data accuracy across sales systems. The role requires strong stakeholder management and coordination skills, experience working within the IT, software, telecommunications, cloud, or technology industry, and proficiency in Microsoft Office, especially Excel and PowerPoint.

Requirements

• 3+ years of experience in Sales Operations, Sales Administration, Business Operations, or related functions
• Experience working within the IT, software, telecommunications, cloud, or technology industry
• Strong stakeholder management and coordination skills
• Experience supporting sales organizations and managing sales-related operational processes
• Hands-on experience with CRM systems such as Salesforce
• Strong organizational skills with attention to detail and ability to manage multiple priorities
• Proficiency in Microsoft Office, especially Excel and PowerPoint
• Business-level Japanese and English communication skills