Customer Success Manager – USA

Role Overview

The Customer Success Manager is responsible for driving customer success, satisfaction, and growth across the US. This hybrid role combines sales and field application support, requiring both strong commercial acumen and the ability to effectively guide customers in the successful adoption and use of the superRCA technology.

What You Will Do

Key responsibilities include building and maintaining client relationships, identifying and pursuing new business opportunities, project management, customer training and support, and staying updated on industry trends.

Why It Might Be a Fit

The ideal candidate will have a results-driven mindset, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.

Requirements

• Bachelor’s degree in life science
• At least 5 years of proven work experience in customer success, field applications, account management, or technical support in the life science or diagnostics sector
• Good analytical and organizational skills with the ability to manage complex projects
• Excellent communication and interpersonal skills for collaborating with cross-functional teams and engaging with customers
• Problem-solving mindset with strong analytical and troubleshooting capabilities in real-world lab settings to support customers post-sale
• A results-driven mindset with a track record of successful product launches and lifecycle management
• Familiarity with regulatory and quality standards in the life sciences field
• Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously
• Demonstrated ability to adapt to a fast-paced and evolving environment
• Self-motivated and goal-oriented with a demonstrated track record of meeting or exceeding targets
• Ability to work independently and as part of a team, with great time management & organizing skills
• Willingness and ability to travel up to 50% of the time, including domestic and occasional international trips, with flexibility to accommodate travel that may extend over weekends
• Demonstrated ability for divergent thinking and propensity to question traditional methods, processes, and products, as well as build on others’ ideas

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship available
• Relocation assistance