Customer Success Manager

Role Overview

The Customer Success Manager is responsible for building and maintaining strong client relationships, ensuring successful adoption of our solutions, and driving long-term customer satisfaction and retention. This role combines strategic account management with hands-on support.

What You Will Do

Serve as the primary point of contact and trusted advisor for assigned clients, lead Business Reviews, drive client renewals, provide training and education, and monitor customer KPIs.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in customer success, account management, or a related role within a healthcare, SaaS, or service-based industry, and a proven track record of managing portfolio accounts and delivering compelling QBRs.

Requirements

• 3+ years of experience in customer success, account management, or a related role
• Proven experience managing portfolio accounts
• Strong project management skills
• Excellent communication and presentation skills
• Data-driven mindset
• Proficiency in CRM and customer success platforms

Benefits

• Medical/Dental/Vision
• Company Stock/Equity
• 401K Plan
• Life and Short/Long term disability insurance
• Unlimited PTO
• Parental Leave policy
• Flexible and fun work environment