Sr. Platform Partner Technical Account Manager (PTAM)

Role Overview

In this role, you will collaborate with a dedicated team of Red Hatters supporting our partners. You will provide hands-on technical and architectural guidance for partners building solutions using Red Hat Enterprise Linux. Partner Technical account management is a premium support offering that builds, maintains, and grows long-lasting loyalty between Red Hat and our partners.

What You Will Do

Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions by understanding their top business goals and priorities. Perform technical reviews and share knowledge to proactively identify and prevent issues. Troubleshoot technical issues and drive issue escalation with Red Hat, partner and customer teams. Manage and grow partner relationships by delivering attentive, relationship-based support.

Why It Might Be a Fit

The ideal PTAM is a team player, enjoys working hard, exhibits technical and business acumen, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently. You will be supported in your career with continuous learning offerings, certification support, and challenging growth opportunities. The salary range for this position is $107,980.00 – $172,730.00.

Requirements

• 5+ years of Linux system administration experience
• Hands-on experience with Red Hat Enterprise Linux in an enterprise grade production environment
• Experience administering linux storage using logical volumes
• Versed in Linux patching strategies and tooling for large scale deployments
• Extensive linux troubleshooting experience on both physical and virtual environments
• Familiarity with Linux containers and container management tools
• Knowledge of cloud and server virtualization
• Willingness to stay current on latest technologies and take an active role in your career development
• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills; ability to convey complex information to partners clearly and concisely
• Comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with an eye for detail
• Direct experience with a variety of technology partners
• Ability to develop and deliver presentations on various technical topics

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account – healthcare and dependent care
• Health Savings Account – high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!