Customer Master Data – Data Quality Lead – Sales Operations

We’re looking for a visionary leader to help shape and scale our data governance capabilities. As a Data Quality Lead – Sales Operations, you’ll develop and implement data quality rules, collaborate with cross-functional teams, and drive data quality accountability.

Requirements

• Develop and implement data quality rules and control mechanisms for customer master data across systems
• Collaborate with the Data Governance Lead to align data quality standards with governance policies
• Create and manage a regular cadence of data profiling, audits, and quality reporting
• Identify, track, and remediate data quality issues such as duplicate records, incorrect account hierarchies, and missing attributes
• Maintain and manage a data quality issue log and support root cause analysis and prevention planning
• Partner with GTS and Data Stewards to implement solutions and automate cleansing routines where possible
• Build and maintain dashboards to monitor key data quality metrics such as completeness, conformity, uniqueness, and timeliness
• Provide actionable insights and recommendations to business stakeholders based on trends and anomalies in data quality
• Communicate data quality health and improvement progress across Sales Ops and cross-functional teams
• Ensure that data quality supports key business processes such as segmentation, lead management, order fulfillment, and account-based reporting
• Participate in projects involving customer data (e.g., CRM upgrades, territory planning, ERP integration) to ensure data quality considerations are embedded
• Train business users and stewards on data entry best practices and quality expectations

Benefits

• Opportunity to work in a diverse and inclusive culture
• Supportive and inspiring work environment
• Career development and growth opportunities

Tagged as: CRM Administration, Data Analysis