Scaled Customer Success Manager (Internal TAM)

We are building a scaled customer engagement function to reach our committed customers with the right message at the right moment, driven by behavioral signals and thoughtful engagement design. This is not a traditional account management role, but rather owning the engagements, content, and interventions that move our entire committed customer base toward activation, adoption, and long-term success.

Requirements

• Design and execute scaled customer engagement programs
• Develop and maintain customer-facing content at scale
• Engage directly with customers through research conversations, office hours, and proactive outreach
• Track performance rigorously across your programs
• Surface patterns and trends from your customer engagement back to Product, GTM leadership, and the broader TCX org