Customer Success Manager

Role Overview

The Customer Success Manager is responsible for helping customers obtain the most value from Reveal’s software platform. As a member of Reveal’s Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities.

What You Will Do

Work closely with clients to ensure successful onboarding onto the Reveal platform, communicate effectively with all levels of a customer’s management team, understand customer health and proactively mitigate renewal risk, and identify upsell opportunities.

Why It Might Be a Fit

The ideal candidate has strong business acumen and empathy to place oneself in a “client’s shoes,” as well as demonstrated success within the eDiscovery or data forensics industries.

Requirements

• Bachelors’ in technology (computer science, IT, etc.) or legal field (Paralegal, JD)
• 3-5 years’ experience in account management or consulting within eDiscovery, data forensics, or legal industry
• Reveal, Brainspace, ACEDS, or other eDiscovery certification(s)
• Proven track record in Sales, Customer Success, or Support in Legal and/or eDiscovery technology
• Prior experience in collaborating with and building strong relationships with clients
• Project Management experience and/or PMP certification preferred

Benefits

• 401k match program
• Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)
• Group Term Life Insurance and Voluntary Life Insurance option
• Paid holidays
• Paid vacation, sick, and personal days
• FSA dependent care benefit
• Childbirth recovery and bonding leave policies
• Short and long-term disability benefits
• Access to onsite gym and recreational area at our Chicago office

Tagged as: Project Management