Customer Experience Associate, Hospitality, French Speaking

Role Overview

As a Customer Experience Associate, you will deliver exceptional service to customers while creating a luxury experience. You will remove obstacles, provide support, and be empowered to “do the right thing.”

What You Will Do

Your responsibilities will include representing the RH brand, engaging with customers to identify their needs, collaborating with cross-functional partners, building brand loyalty and revenue, innovating with an entrepreneurial spirit, and qualifying and educating potential design customers.

Why It Might Be a Fit

We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer.

Requirements

• 1+ years of experience in Customer Service, luxury retail preferred
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• People and relationship-driven
• Driven to deliver first-class service and exceed customer expectations
• Ability to recognize and respond to multiple priorities
• Exceptional analytical, problem-solving and decision-making skills
• Strategic, highly organized and results-oriented
• Excellent verbal and written communication skills
• Commitment to Quality with exceptional attention to detail
• Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
• Willingness to work a flexible schedule, including evenings, weekends and holidays