Director of Customer Operations (Data Center)

Riot Platforms is a Bitcoin-driven industry leader in the development of large-scale data centers and bitcoin mining applications. The company is seeking a Director of Customer Operations (Data Center) to oversee customer contract compliance, SLA governance, and delivery accountability across all mission-critical data center operations.

Requirements

• 7+ years with SLAs, compliance frameworks, and contract management.
• 7+ years in customer operations, service delivery, or project delivery in a complex, multi-stakeholder environment.
• Proved track record of building and sustaining customer relationships.

Benefits

• Competitive Salary: Base salary range $185,000 – $210,000 (commensurate with experience) + bonus + sign-on equity grant.
• 401(k) with Immediate Vesting: Generous company match up to 5%.
• Comprehensive Health Coverage: Multiple medical plan options that include 100% employer-paid premiums.
• Wellness & Lifestyle Perks: Enjoy free gym memberships, pet insurance, childcare discounts, and more to support your life both in and out of work.