Senior Manager, Customer Partner Success

Role Overview

Ripple is seeking a Senior Manager to join their Customer Partner Success team in London. The ideal candidate will have experience in account/relationship management within the financial services industry, a passion for the cryptocurrency industry, and excellent communication skills.

What You Will Do

As a Senior Manager, you will act as the main contact person for Ripple’s most valued Enterprise clients, guaranteeing their contentment and addressing any business or customer concerns. You will also identify up-sell and cross-sell opportunities aligned with Ripple’s roadmap.

Why It Might Be a Fit

Ripple is a dynamic team within the Sales function that is essential to the success of a customer’s growth strategy. The ideal candidate will have a deep understanding of blockchain technology and/or traditional financial services, experience collaborating with decision makers at large financial institutions, and strong knowledge of Salesforce and other relevant industry tools.

Requirements

• 10+ years of experience in Account/Relationship management within the Financial Services industry
• 3+ years of experience in the Digital Assets and/or payments industry or a related field
• Demonstrated track record in identifying and capitalizing on commercial opportunities with established client bases
• A deep understanding of blockchain technology and/or traditional financial services
• Experience collaborating with decision makers at large financial institutions
• Ability to consolidate client feedback and disseminate to our Product partners
• Excellent communication skills, both verbal and written, with the ability to present effectively
• Additional language skills advantageous
• Exceptional attention to detail and a proactive, collaborative approach
• Strong knowledge of Salesforce and other relevant industry tools

Benefits

• Competitive salary
• Bonuses
• Equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy
• Industry-leading parental leave policies
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events