Post-Sales Operations Manager

Role Overview

Post-Sales Operations Manager will be the operational backbone for the growing post-sales organization, supporting teams that onboard customers, drive adoption, and deliver renewals and growth. The role will partner with post-sales and sales leadership to shape how customers are onboarded, covered, renewed, and expanded.

What You Will Do

The Post-Sales Operations Manager will run the segment’s operating cadence, build repeatable processes, translate customer and business needs into clear playbooks, and partner with account teams on business reviews, risk interventions, and expansion handoffs.

Why It Might Be a Fit

The ideal candidate will have 4–6 years of experience in B2B SaaS or Fintech, with 3+ years in Customer Success, Revenue, Sales, or related Operations, and proficiency with Salesforce, including reporting, administration, and GTM data structures.

Requirements

• 4–6 years of experience in B2B SaaS or Fintech
• 3+ years in Customer Success, Revenue, Sales, or related Operations
• Proficiency with Salesforce, including reporting, administration, and GTM data structures
• Strong analytical skills; comfort with contract, consumption, or staffing data
• Experience using AI and automation to improve how teams work
• A track record of driving cross-functional change without formal authority

Benefits

• Competitive salary
• Extraordinary team
• Real ownership
• Always at the frontier of AI