Director of Product Operations

ROLLER is a software-as-a-service company that helps businesses operate smoothly and create memorable guest experiences. We’re looking for a Director of Product Operations to build and lead our Product Operations function from the ground up.

Requirements

• Build and lead Product Operations
• Establish ROLLER’s Product Operations function
• Define how Product Ops supports squads, tribes, and leadership
• Own Product Planning and Alignment
• Design and drive product planning cycles
• Ensure GTM, market feedback, and customer insights are accurately incorporated into product strategy
• Create clarity and alignment across the organisation on product goals, roadmap, priorities, and performance
• Enable Product Strategy and Decision-Making
• Support product leaders with market, customer, and internal insights
• Provide synthesis and context for forward-looking exploration
• Own Product System and Decision-Making
• Own and evolve product tooling and workflows
• Create Signal from Noise
• Build structured feedback loops across support, sales, customer success, demos, research, and internal channels
• Drive Delivery Excellence
• Partner with PMs to improve prioritisation, execution, and cross-team coordination
• Implement delivery rituals and practices that improve predictability while maintaining velocity
• Enable Research and Data-Informed Product
• Own research enablement (tooling, frameworks, standards)

Benefits

• 4 ROLLER Recharge days per year
• Team Member Assistance Program
• 16 weeks paid Parental Leave for primary carers
• 4 weeks paid Parental Leave for secondary carers
• Individual learning & development budget
• Genuine career growth opportunities