Senior Specialist, Sales Operations and Support

Role Overview

The Senior Specialist, Sales Operations and Support will own the seamless delivery and execution of all Corporate Meeting & Incentive Groups, planning all aspects from contract execution to sailing termination. This role will liaise with clients to identify their needs, ensure customer satisfaction, and upsell onboard packages to maximize revenue generation. The Specialist will negotiate and secure onboard venue space, coordinate Audio/Visual requirements, and offer F&B options, branding, and other program enhancements.

What You Will Do

Responsibilities include owning and overseeing the coordination process for assigned accounts and group programs, responding to inquiries, upselling onboard amenities, achieving annual departmental and pre-cruise onboard revenue goals, and liaising with Onboard Revenue teams to drive pre-cruise sales.

Why It Might Be a Fit

The ideal candidate will have experience in event planning, sales, and customer service, with a strong sales focus, creative thinking, and excellent communication skills. They will be able to analyze problems, determine the best course of action, and provide outstanding customer service.

Requirements

• Bachelor’s degree (BA) from a four-year college or university preferred; or three to five years of related experience in Event Planning, Sales, or Customer Service
• Experience in phone sales, customer service, and/or event coordination
• Ability to analyze problems and follow a logical course for its resolution
• Service Oriented with a Strong Sales Focus
• Creative Thinker
• Ability to manage multiple projects and work assignments at one time
• Ability to accomplish projects with little supervision
• Possess fantastic customer service ethic and high expectations for quality
• Detail oriented
• Excellent communication skills, including writing, proof reading skills, and speaking

Benefits

• Competitive compensation and benefits package
• Excellent career development opportunities
• Unique ways to explore the world