Coordinator, Events Sales Business Operations

Role Overview

The Royal Ontario Museum (ROM) is seeking a highly organized and detail-oriented Coordinator, Events Sales Business Operations to support the administrative and business operations behind ROM’s event sales portfolio. The role involves coordinating event sales administration, reconciling daily event revenue, and maintaining accurate financial and sales records.

What You Will Do

Key responsibilities include coordinating event sales administration, reconciling daily event revenue, maintaining accurate financial and sales records, and troubleshooting system issues to keep operations moving smoothly.

Why It Might Be a Fit

The ideal candidate will have a strong systems knowledge, financial acumen, client service, and exceptional attention to detail, with a minimum of five years of experience in a fast-paced business administration role within hospitality sales or a related environment.

Requirements

• University degree in Business, preferably with a specialization in hospitality management, or a culture-related field, or an equivalent combination of education and relevant experience
• Minimum five (5) years of experience in a fast-paced business administration role within hospitality sales or a related environment, including at least two (2) years of supervisory experience
• Demonstrated proficiency with Delphi and CRM systems, including experience maintaining client and event information and supporting system-based workflows
• Experience with invoicing, accounts payable and receivable, revenue reconciliation, budget oversight, and business reporting
• Intermediate to advanced proficiency with Microsoft Office, Delphi, and Delphi Diagrams; familiarity with Dayforce, social media platforms, or other relevant business applications is an asset
• Excellent organizational, project management, and multitasking skills, with exceptional accuracy and attention to detail
• Strong written and verbal business communication and client service skills, with the ability to work effectively and diplomatically with diverse internal and external stakeholders

Benefits

• Comprehensive benefits coverage
• Worry-free retirement savings
• Support for new parents
• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario

Tagged as: Project Management