European Customer Success Manager

Role Overview

We’re looking for an experienced airport or airline technology professional to join our Global Customer Success team, taking ownership of the operational relationship for a portfolio of remotely managed customer sites.

What You Will Do

You’ll take ownership of the customer experience for remotely managed airport sites, providing technical and operational coordination throughout the ongoing service lifecycle.

Why It Might Be a Fit

You’ll ideally bring at least 3 years’ experience within the airport or airline industry in a technical environment, and a strong understanding of airport and/or airline operational environments.

Requirements

• At least 3 years’ experience within the airport or airline industry in a technical environment
• At least 2 years’ experience working with CUTE equipment/application software, or closely related airport common-use technology and relevant industry experience
• A strong understanding of airport and/or airline operational environments
• Excellent customer and client relationship skills, with the confidence to work with multiple stakeholders
• Strong problem-solving skills and the ability to coordinate issues through to resolution
• Excellent written and verbal English communication skills
• Proficiency with Microsoft Office
• The ability to work independently, manage competing priorities and take ownership of customer outcomes
• A university degree or equivalent relevant experience is typically required