Customer Success Manager

Role Overview

As a Customer Success Manager, you will own the relationship with customers, guiding them to outcomes and telling them what they need to hear, not just what they want to hear. You will operate at the intersection of real estate, technology, and workplace strategy, advising customers through everything from platform adoption to organizational change.

What You Will Do

You will own your accounts, build and maintain account strategies, drive outcomes, build real relationships, lead renewals and expansions, coordinate delivery, and be the voice of the customer internally.

Why It Might Be a Fit

You will be a strong fit if you come from a design, real estate, or creative field and are drawn to the business side of client relationships, can read between the lines, build decks and arguments from scratch, and handle difficult conversations with clients.

Requirements

• 2+ years of experience in customer success, account management, corporate real estate occupancy and/or space planning, interior design, architecture, or a closely adjacent field
• Bachelor’s degree or higher
• Exceptional written and verbal communication skills
• Design fluency
• Tech comfort
• Business acumen

Benefits

• Dental insurance
• Vision insurance
• Travel up to 25%
• Remote ready