Role Overview
The Digital Customer Success Manager, AI & Automation will design, test, deploy, and maintain agentic systems to support a digital-first post-sales strategy. The role involves analyzing customer painpoints, building digital CS playbooks, and integrating with external systems. The team will track agent performance in production, detect drift, and update agents continuously as Samsara’s product evolves.
What You Will Do
Key responsibilities include Customer Journey Optimization, End-to-End Execution, Cross-Functional Alignment, and Success Measurement. The role requires hands-on experience building and maintaining production LLM-based agents or automations, with at least 1 year working directly with LLMs or AI agents in production.
Why It Might Be a Fit
The ideal candidate is a natural relationship builder, has a systems mindset for managing a high-volume book of business, and is comfortable running experiments and drawing sound conclusions from data to improve performance.
Requirements
- Hands-on experience building and maintaining production LLM-based agents or automations
- Ability to code rapidly with Python proficiency or skilled at using AI to code
- Experience using product usage data to spot risk and opportunity
- Comfort running experiments and drawing sound conclusions from data
- A systems mindset for managing a high-volume book of business
- 3+ years of experience, preferably in a B2B SaaS environment
Benefits
- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans
- Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity
To apply for this job please visit www.samsara.com.
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