Global Account Manager (GAM)

Role Overview

The Account Manager position will require maintaining customer relationships by providing exceptional service for specific accounts, serving as the primary sales support contact for the customer by answering daily questions and providing assistance where needed. The Account Manager will be responsible for establishing and maintaining strong and/or strategic relationships with key decision-makers (teams in charge of purchasing, engineering, etc).

What You Will Do

The Account Manager will be responsible for evaluating and confirming our supplier status, assessing dashboard parameters, and identifying opportunities for improvement. The Account Manager will also evaluate the percentage of potential market available to Samtec at the customer, with the goal of covering as much as possible. Additionally, the Account Manager will create, negotiate, and follow up on quotations, work proactively with internal and external sales teams to find cost-reduction solutions, and liaise between customer and Samtec application engineers to support the development of customer-specific product solutions.

Why It Might Be a Fit

We are looking for a professional with a commercial or technical education, or a Bachelor’s Degree in Business or other Business discipline, or equivalent relevant work experience. The ideal candidate will have minimum 2 years’ experience in an Account Management or Customer Service environment, with native German language skills and fluent communication skills in English. Exceptional communication skills to interact effectively across the organization and with customer base are essential.

Requirements

• Professional commercial or technical education, or Bachelor’s Degree in Business or other Business discipline, or equivalent relevant work experience
• Minimum 2 years’ experience in an Account Management or Customer Service environment
• Knowledge in the field of electronic interconnect technology or semiconductor technologies is an advantage but not a requirement
• Native German language skills and fluent communication skills in English
• Exceptional communication skills to interact effectively across the organization and with customer base
• Team Player is essential
• Project Management experience is advantageous
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Benefits

• A varied job in which we build on your ideas, creativity and spontaneity
• Flexible structures and flat hierarchies
• Open Door Policy
• Comprehensive training period
• Guidance to grow in your role and in the company through core company values such as flexibility, innovation and finding win/win solutions
• A performance-based income that you can help determine through our mutual success
• A highly motivated, dynamic team in which success orientation, joy and team spirit come first
• Career development depending on strengths and opportunities to grow the Samtec business
• A subsidized company pension scheme
• Hybrid working model
• 30 days of vacation
• Regular company events
• Subsidized company pension scheme
• Profit-sharing
• Free parking
• Fitness subsidy
• Free cold and hot beverages and fresh fruit
• Discounts at selected partners