Customer Experience Executive | S1 | Retail & Business Banking | C&P The Midlands | Loughborough

Role Overview

The Customer Experience Executive will work within the C&P The Midlands team, based in Leicestershire Market, to provide an excellent customer experience, embodying Santander’s purpose to make customers better happen. The role involves working in an agile and flexible way to ensure Santander always provides an excellent customer experience, no matter how customers choose to contact us.

What You Will Do

The Customer Experience Executive will be responsible for providing coaching to existing and new colleagues, fulfilling customer financial needs through meaningful educational conversations, providing basic core servicing and transactions across all channels, acting as a brand ambassador, and supporting branch leaders.

Why It Might Be a Fit

The ideal candidate will have a proven ability to support complex customer interactions, experience in fulfilling customer requests, and a commitment to ongoing development. The role requires the ability to interpret and use data to enhance the customer experience, influence stakeholders, and work proactively to manage workload effectively.

Requirements

• Proven ability of supporting complex customer interactions through to successful resolution across all channels
• Experience of fulfilling customer requests to open products in a branch environment in a compliant way
• Currently working as a Customer Experience Specialist, Personal Banker, Customer Experience Consultant or Branch Manager in the branch network

Benefits

• Salary of £26,554.00
• Flexible benefit allowance of £500
• Discretionary performance-related bonus of 8% of salary
• 25 days’ holiday plus bank holidays
• Voluntary healthcare benefits at discounted rates
• Company-funded death-in-service benefit and income protection insurance
• Option to take advantage of discounted rates for additional life assurance and critical illness cover
• Share in Santander’s success by saving or investing in our share plans
• Competitive rewards that reflect the real impact you make and the value you bring
• Wellbeing that goes beyond work, with access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support
• Support for every life stage, with enhanced family leave, childcare options and tailored wellbeing support
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network