Manager, Revenue Operations

Role Overview

The Manager of Revenue Operations & Customer Intelligence leads the commercial intelligence function responsible for connecting customer, sales and digital data to revenue strategy and decision-making.

What You Will Do

Build, implement and continuously improve the Revenue Operations frameworks, processes, governance and operating mechanisms that support the commercial strategy.

Why It Might Be a Fit

The ideal candidate will have experience developing customer segmentation and audience frameworks using behavioral, transactional, firmographic, lifecycle, engagement and intent data.

Requirements

• Bachelor’s degree in Business Analytics, Economics, Finance, Marketing, Statistics or a related field
• 5-7 years of experience in analytics, customer intelligence, RevOps and Customer Data Platforms
• Minimum 3 years of supervisory experience
• Demonstrated experience developing customer segmentation and audience frameworks using behavioral, transactional, firmographic, lifecycle, engagement and intent data
• Experience building audience models and scoring methodologies, such as lead/account scoring, propensity, customer value, churn risk, purchase likelihood and next-best-action concepts
• Experience analyzing and optimizing conversion funnels, including acquisition-to-lead, PLP/PDP-to-cart, checkout, lead-to-opportunity and opportunity-to-close performance
• Strong knowledge of sales pipeline concepts, including pipeline coverage, stage conversion, velocity, aging, win rates, average deal size, forecast accuracy and pipeline health
• Experience developing lead, MQL/SQL, account and opportunity frameworks to create clear measurement and handoffs across Marketing and Sales

Benefits

• Competitive salary
• Comprehensive benefits package, including 401(k) Plan